Frequently Asked Questions
Q
What material is used for the cooking panel?
The cooker features a high-grade polished black crystal plate. This material offers exceptional thermal conductivity, robust durability, and a highly polished finish that is easy to wipe clean after use.
Q
What are the power options and electricity configurations?
The system runs on a high-output power of 2000W. It can be configured for either 220V (50Hz) or 110V (60Hz) power supplies, catering to standard residential grids globally.
Q
What is the difference between the aluminum and copper plate wire reels?
We offer customized interior wire reel plates made of either aluminum or copper. Copper reels provide slightly higher energy efficiency and heat dispersal, while the aluminum variant offers a lighter, highly cost-effective option.
Q
Is the power cable certified for high-voltage kitchen use?
Yes, the unit is constructed with certified copper wire power cables designed to handle standard heavy workloads safely, ensuring strict electrical compliance and protection.
Q
What are the physical dimensions of the cooker?
The overall dimensions including height are 310*390*80mm, with a panel footprint of 310*390mm. The lightweight PP plastic outer shell protects the internal mechanics without adding excessive weight.